Refund & Return Policy

Last Updated: April 14, 2026

At Brisyvo, we take immense pride in the quality and craftsmanship of our premium automotive essentials. We want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we are here to assist with a seamless return and refund process.

1. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it: unused, unwashed, and in its original premium packaging.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact our Customer Concierge team at service@brisyvo.com with your order number and the reason for the return.

  2. Once your return is accepted, we will send you instructions on how and where to send your package.

  3. Please note: Items sent back to us without first requesting a return will not be accepted.

3. Damaged or Incorrect Items

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at service@brisyvo.com. We will evaluate the issue and make it right by providing a replacement or a full refund at no additional cost to you.

4. Non-Returnable Items

Certain types of items cannot be returned, such as:

  • Custom products (such as special orders or personalized items).

  • Final sale items or gift cards.

  • Items that show clear signs of use or damage not caused by our error.

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

6. Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 5-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

7. Return Shipping Costs

Unless the return is due to a defective product or an error on our part, customers are responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Contact Us

For any questions regarding your return or refund, our specialist team is ready to help:

  • Brand: Brisyvo

  • Email: service@brisyvo.com

  • Phone: (+1) 510-389-3327

  • Address: 10620 Burbank Blvd, North Hollywood, CA 91601, USA